Francis

Customer retention has to be one of the most understated parts of running a business. Between more glamorous things like marketing, or product development, it’s far too easy to fall into the trap of neglecting existing customer relationships. Like, okay, we get it. You’ve got a lot on your plate, and some of these things […]

Running a business, while fulfilling, does get to be an incredibly delicate balancing act. There’s the stress of handling the day-to-day, and so much falls by the wayside when it comes to maintaining customer relationships as a result. We get it, but let’s be real here– you mean well, but we might want to examine

We’ve all been that person at some point– window shopping at a brand’s website, and scrolling to the end of the product list for cool things we’re interested in, but can’t seem to justify getting. Slightly more committed people might even leave something in the cart for good measure– just in case they find their

How is everyone, really? With the world’s largest powers struggling to contain what may very well be our generation’s largest medical emergency, it’s hard to ignore the somber sense of resignation that fills much of public discourse. Some countries like Vietnam and South Korea appear to be handling the situation fairly well, but the rest